8ease FAQs: Orders, Returns, Sizing and Care

Quick answers to the questions we get most about ordering, returns, sizing and looking after your insoles. If yours isn't here, write to us at customercare@8ease.in or WhatsApp us and we'll help you pick.

Orders and delivery

How long does delivery take?
We pack and dispatch orders within 1 to 2 business days. Delivery then takes 3 to 7 business days in most cities and towns; remote areas can take a little longer. You get tracking details by WhatsApp or email once your order ships.

Is delivery free?
Yes, on prepaid orders of ₹599 and above. Orders below ₹599 carry a ₹100 delivery charge, shown at checkout before you pay. Full details are in our shipping policy.

Is Cash on Delivery available?
Yes, as partial Cash on Delivery: you pay part of the amount online when you order and the rest in cash when it arrives. There's a ₹50 handling fee, and the exact split is shown at checkout. Paying the full amount online by UPI, card or wallet avoids the fee.

Returns and exchanges

Can I return insoles? Aren't they hygiene items?
On 8ease.in you can return or exchange within 15 days of delivery, as long as the product is unused, untrimmed and in its original packaging. Message us on WhatsApp or email customercare@8ease.in with your order number and we'll share the return details. Read the full return policy.

Can I return them after trimming?
No. A trimmed insole can't be resold, so it can't be returned. That's why we suggest wearing them untrimmed around the house first. If the size or feel is wrong, send them back untrimmed.

What if the insole doesn't suit my foot?
Ask us for an exchange before you trim. Often it's the size: an insole that's too big puts the arch support too far forward. On ProSupport, the other fix is a different arch height (7, 12 or 17 mm).

How do refunds work?
Once we receive and check the return, the refund goes back to your original payment method within 5 to 7 business days. For Cash on Delivery orders, we'll ask for your UPI or bank details.

I bought on Amazon or Flipkart. Does this policy apply?
No. Orders placed on a marketplace follow that marketplace's own return rules.

Sizing and fitting

Which size should I order?
Find your UK shoe size on our size guide. Each insole lists its own size bands. If you're between two sizes, take the larger one and trim it down.

Which 8ease insole is right for me?
It depends on your feet, your shoes and your day. Our comparison of all eleven insoles sorts them by foot type, shoe and need.

How do I know my arch type?
Wet your foot and step on a dry tile or a sheet of paper. If almost the whole foot shows, you have a low arch; a clear curve means a medium arch; a thin strip means a high arch. Arch support insoles explained walks through it.

Do I take out my shoe's original insole?
Yes, whenever it lifts out. If it's glued in, don't force it; place the 8ease insole on top and trim it to the inside outline of the shoe.

Using and caring for your insoles

How do I wash them?
Follow the care line on your product page. In general: cold water and a mild soap, by hand or on a gentle cold cycle where the product page allows it, then air-dry flat in the shade. No hot water, bleach, tumble dryer or direct sun.

Can I move one pair between shoes?
Yes, if you trim it to the smallest shoe you'll wear it in. Many people keep one pair per shoe so they don't have to swap every morning.

When should I replace them?
When the cushioning stays flat after you press it, the arch no longer springs back, or the top cloth starts to wear through.

Health questions

Can I use 8ease insoles if I have diabetes?
8ease insoles are comfort accessories, not diabetic footwear. If you have diabetes or reduced feeling in your feet, check with your doctor before using any insole.

When should I see a doctor instead?
If foot pain is sharp, getting worse, or still there after a few weeks in the right insole, see a doctor or physiotherapist. The same goes for burning with numbness or tingling, swelling, or a wound that isn't healing.

Where to buy

Where else can I buy 8ease?
Here on 8ease.in, on Amazon and Flipkart, and on Blinkit in selected cities.

Can I try them in a shop first?
Not yet. For now, order online and try them at home untrimmed; if they don't suit you, return them within 15 days.

Still have a question?

Email customercare@8ease.in or call +91 79-93912478. We reply within one working day.

8ease products are comfort support accessories, not medical devices. If you have persistent foot pain or a diagnosed condition, consult a qualified healthcare professional before use.