Terms of service

Terms of Use

Effective Date: [01/08/2025]
Last Updated: [23/08/2025]

Welcome to 8ease (“we,” “our,” “us”). These Terms of Use (“Terms”) govern your access to and use of our website [www.8ease.in] (“Website”), mobile application (if any), and any related services, including the purchase of our products (“Services”).

By accessing, browsing, or purchasing from 8ease, you (“User,” “you,” “your”) agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Website or Services.

1. Eligibility

You must be 18 years or older to use our Services.
By placing an order, you represent that you are legally capable of entering into a binding contract under applicable laws.
If you are under 18, you may use 8ease only under the supervision of a parent or legal guardian.

2. Use of the Website & Services

You agree to use the Website only for lawful purposes.
You shall not:
- Engage in fraudulent transactions
- Attempt to gain unauthorized access to our systems
- Use bots, crawlers, or scraping tools to collect information
- Misuse promotional offers, coupons, or discounts

3. Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur due to packaging updates, digital displays, or material differences.
8ease reserves the right to modify product pricing, availability, and features without prior notice.

4. Pricing & Payments

All prices are displayed in INR (₹) and include applicable taxes unless stated otherwise.
We accept payments via UPI, credit/debit cards, wallets, and net banking through secure payment gateways.
By completing a purchase, you authorize us to charge your selected payment method.

5. Shipping & Delivery

Orders are shipped via trusted logistics partners (e.g., Amazon Fulfillment, Delhivery, BlueDart).
Estimated delivery timelines are mentioned at checkout but may vary due to operational or regional constraints.
8ease is not liable for delays caused by third-party couriers, natural calamities, or unforeseen circumstances.

6. Returns, Exchanges & Refunds

Returns and refunds are governed by our Return & Refund Policy available on our Website.
To be eligible, products must be unused, unwashed, and in original packaging.
Refunds, if approved, will be processed to the original payment method within 7–10 working days.

7. Promotions, Offers & Coupons

Promotional codes and discount coupons are subject to specific terms mentioned during the campaign.
8ease reserves the right to cancel, modify, or withdraw offers at its sole discretion.
Misuse of coupons (e.g., creating multiple fake accounts) may lead to order cancellation and account suspension.

8. Intellectual Property Rights

All content on our Website—including logos, designs, product images, packaging, and marketing material—is the exclusive property of 8ease (DNG Indventures).
You are not permitted to copy, reproduce, or distribute any material without our written consent.

9. User Accounts

When you create an account, you agree to:
- Provide accurate and updated information
- Maintain confidentiality of your login credentials
- Take full responsibility for all activities under your account
8ease reserves the right to suspend or terminate accounts suspected of fraud or misuse.

10. Limitation of Liability

8ease shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
- Product misuse
- Delayed deliveries
- Third-party service interruptions
All products are designed for personal use. We are not responsible for injuries, allergies, or medical issues resulting from improper usage.

11. Indemnification

You agree to indemnify, defend, and hold harmless 8ease, its parent entity DNG Indventures, officers, employees, and partners against any claims, damages, liabilities, or expenses arising from:

Violation of these Terms
Misuse of our Services
Infringement of third-party rights

12. Governing Law & Dispute Resolution

These Terms shall be governed by Indian laws.
In case of disputes, the jurisdiction shall lie exclusively with the courts of Hyderabad, Telangana, India.
We encourage resolving issues amicably through our customer support team before seeking legal remedies.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes indicates your acceptance of the revised Terms.

14. Contact Us

For queries, complaints, or feedback, reach us at:

8ease (DNG Indventures)
Email: customer.care@8ease.in
Phone: +91-9811659912
Address: 5th floor, Plor 231, Gayatri Nagar Allapur Borabanda Hyderabad Telangana